Stone crab is in off-season now, come back to visit us when season starts on October 15th !

Return Policy

What is your return policy?
Due to the perishable nature of the products we offer, we are not able to accept returns or offer refunds. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We ask that a photo be provided with details as we are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email, support@GeorgeStoneCrab.com.

What is your warranty policy?
Due to the perishable nature of the products we offer, we are not able to offer a warranty. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email, support@GeorgeStoneCrab.com. Please include the following information: 
  1. First and Last Name 
  2. Order # 
  3. Detailed Explanation 
  4. Picture of issue
What is your cancellation policy?
Cancellation is required 3 calendar days prior delivery date to receive a full refund. Email support@GeorgeStoneCrab.com for assistance. Example: If you order for Thursday delivery, you will need to cancel your order by Monday 12 p.m. EST. Any cancellation requests after the 3 day window, will not qualify for a refund. 

Do you offer insurance coverage on order shipments? 
George Stone Crab partners with a third-party “Route” to provide insurance coverage on order shipments. If your package is delivered a day late from the promised delivery date, you are eligible through a “damaged product and shipping box” claim to receive a reshipment of your order or refund (shipping not included). Route will also offer protection against lost or stolen packages. Route is responsible for all claims submitted and will execute the requested solution.

All claims need to be submitted with Route directly within 15 calendar days of scheduled delivery date, not through George Stone Crab nor FedEx. 
Please review the terms and conditions of Route here.

George Stone Crab is not responsible for refunds or reshipments of delayed packages, lost packages, or stolen packages. Place a claim here.

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