George Stone Crab Shipping Policy
George Stone Crab takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.
While there are many things we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.
George Stone Crab is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am-8 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be refrigerated upon arrival to preserve freshness.
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. George Stone Crab reserves the right to schedule the arrival of your order earlier than estimated to prevent delays, based on operational conditions.
George Stone Crab is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.
George Stone Crab does not require a signature for the delivery of most of its packages.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a request will need to be submitted 3 days prior to the scheduled delivery date. George Stone Crab is not responsible for delays in transit caused by address modification.
There are no returns, refunds or cancellations allowed on any orders that have shipped.
All packages are shipped via FedEx Priority Overnight and therefore we cannot ship to P.O. Box addresses.
George Stone Crab Return Policy
Due to the perishable nature of the products we offer, we are not able to accept returns or offer refunds. That said, if you are unsatisfied with your order, you have 48 hours from when you receive your order to notify us of the issue you experienced with your order. We ask that a photo be provided with details as we are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email, support@GeorgeStoneCrab.com
George Stone Crab Warranty Policy
Due to the perishable nature of the products we offer, we are not able to offer a warranty. That said, if you are unsatisfied with your order, you have 48 hours from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email, support@GeorgeStoneCrab.com. Please include the following information:
- First and Last Name
- Order #
- Detailed Explanation
- Picture of issue
George Stone Crab Cancellation Policy
Cancellation is required 3 calendar days prior delivery date to receive a full refund. Email support@GeorgeStoneCrab.com for assistance. Example: If you order for Thursday delivery, you will need to cancel your order by Monday 12 p.m. EST. Any cancellation requests after the 3-day window, will not qualify for a refund.
George Stone Crab Shipping Protection Policy
George Stone Crab partners with a third-party “Route” to provide insurance coverage on order shipments. If your package is delivered a day late from the promised delivery date, you are eligible through a “damaged product and shipping box” claim to receive a reshipment of your order or refund (shipping not included). Route will also offer protection against lost or stolen packages. Route is responsible for all claims submitted and will execute the requested solution. All claims need to be submitted with Route directly within 15 calendar days of scheduled delivery date, not through George Stone Crab nor FedEx.