Go Fresh Go George

We can be reached via e-mail at orders@georgestonecrab.com
or you can reach us by telephone at 1.800.273.2722

 

George Stone Crab Privacy Policy

For each visitor to our Web page, our Web server automatically recognizes IP address.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site. Your email address is NOT shared with other organizations for either marketing or commercial purposes.

With respect to cookies: We do not set any cookies.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

We DO NOT SHARE our customer or visitor e-mail addresses with any other organizations. All used of information are handled completely in house. We do not employ any outside service for our marketing or e-Newsletter distribution.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by providing us with your exact name and address. We will be sure your name is removed from our distribution list.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Upon request we provide site visitors with access to information that we have collected and that we maintain about them.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.



 

 

 

George Stone Crab Refund Policy

All sales are final; there will be no refunds. Before deciding to purchase our product(s), please be sure to talk to our Sales Representatives. We do not offer refunds on product(s) that have been delivered to customers.

If a customer purchases one of our product(s), we do not offer a cash refund or an exchange. If your delivery arrives and the physical package is damaged, then you must refuse delivery. In that case, we will take the appropriate action to send you a replacement package and handle the claim of the damaged package.

Accordingly, it is our policy that once we have delivered our product(s) to the customer, the sale is final, and you may not return the product(s) for a refund or credit.


 

 

 

George Stone Crab Shipping Policy

If your order is received by 2pm EST, it is our policy to ship the next business day from when we receive your order. To arrange a specific shipping date, please call us and one of our service representatives will happily assist you. Our hours of operation are Monday through Sunday from 10 am-5pm EST.

• All products can be shipped anywhere in the continental United States.

• All products are shipped fresh via FedEx through the PeriShip program.

• As all of our products are perishable, they are shipped by overnight delivery only and are considered "signature release," which means FedEx does not require a signature for drop off. Please be sure you are home or someone can check for your package on the day it is to be delivered.

• Our shipping days are Mondays through Friday. We do not ship on Saturdays or Sundays. We also do not ship on holidays recognized by FedEx (New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day).

• All of products are shipped in a corrugated box using insulated walls and Gel Packs. Gel packs have the added benefit over ice that they do not cross-contaminate foods as ice can do when it turns liquid and mixes with the foods. Gel packs are often made of non-toxic materials that will not liquefy, and therefore will not spill or contaminate if the container breaks. Gel packs may be made from hydroxyethyl cellulose (Cellusize™) or vinyl-coated silica gel.

• Upon receipt of your package, remove all food products from the box.